Associate Team Leader

Overview

Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

Base pay range: $11.00/hr - $29.00/hr

Pay range information:
Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefit programs as described by company policy.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that supports the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Additional benefits information available from HR

H&R Block is committed to building a connected culture where trust, care, and connections help us work together and include everyone. The company supports an environment where employees feel safe to bring their authentic selves to work and belong as part of a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

This description reflects the typical responsibilities and qualifications for the Associate Team Leader role and may be adjusted to meet business needs during tax season.

Sponsored Job information and extraneous postings have been removed to focus on role-specific details.