Director, Commercial AI Orchestration Architect

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

Summary:

Bristol Myers Squibb is making a strategic shift from traditional next‑best‑action solutions toward an enterprise agentic orchestration capability that can dynamically coordinate personalized HCP engagement across field and non‑personal channels. We are building a new orchestration foundation that brings together customer signals, commercial priorities, approved content, channel eligibility, and business guardrails to generate and execute coordinated customer journeys. The ambition is not to create another stand‑alone recommendation engine, but to establish a reusable capability that can continuously determine the most appropriate sequence of engagements, adapt based on new signals and outcomes, and improve how BMS engages customers across channels.

We are looking for a Director, Agentic Commercial Orchestration Architect to serve as BMS’s technical authority for this strategic program. This individual will own the end‑to‑end orchestration architecture, shape the technical direction of the co‑build with an implementation partner, and ensure the capability is scalable, compliant, explainable, and ultimately owned and operated by Bristol Myers Squibb. The role will define how agents, decisioning models, optimization methods, commercial rules, customer context, and channel‑execution services work together as one orchestration capability.

It will also establish the architecture, engineering standards, evaluation framework, and technical guardrails required to move from an initial use case to a sustainable enterprise capability. Success means more than delivering the first implementation. It means creating an orchestration foundation that Bristol Myers Squibb can independently operate, extend across brands and channels, and continuously improve without becoming dependent on a single implementation partner, AI model, or proprietary orchestration framework.

• Own the end‑to‑end architecture of the agentic orchestration capability, including experience composition, cross‑channel optimization, journey generation, execution, feedback, and continuous learning.
• Define how orchestration consumes customer signals, barrier insights, brand priorities, approved content, channel eligibility, consent, suppression rules, and engagement history.
• Establish clear boundaries and interfaces between insight generation, decisioning, journey orchestration, channel execution, and outcome measurement.
• Define the architecture of the agents, their responsibilities, tool access, decision rights, escalation paths, and interaction patterns.
• Design the orchestration solution to support field calls, remote engagement, approved email, events, headquarters email, and third‑party channels.
• Translate commercial objectives and brand guardrails into configurable orchestration rules and testable agent behaviors.
• Define technical acceptance criteria and the definition of done for all major engineering deliverables.
• Validate critical design decisions through code reviews, prototypes, technical walkthroughs, test evidence, and production‑readiness assessments.
• Ensure every recommendation and action is explainable, traceable, compliant, and reproducible.
• Establish…