Customer Experience Specialist

Customer Experience Specialist (Showroom, Call Center, and Lead Generation)

Schedule:

Full Time 40 hours per week

Location:

On-site Clinton Township, MI

With more than 50 years of experience, TEMO, Inc. is a leading manufacturer of sunrooms, pergolas, patio covers, and luxury sheds in the United States. We are a growth‑oriented manufacturing company committed to excellence in both product quality and team culture.

The Customer Experience Specialist is responsible for delivering a highly engaging, customer‑focused experience across multiple channels, including the showroom, telephone, and home improvement shows. This role also provides administrative and operational support to ensure seamless customer interactions and efficient scheduling.

• Handle and route all incoming প্রথম calls, ensuring they are directed to the appropriate personnel.
• Welcome customers in our showroom, call all new customer inquiries, proactively identify customer needs, and take steps to ensure a positive experience.
• Coordinate and schedule appointments to ensure sales representatives’ routes are efficient and organized.
• Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner.
• Provide general administrative support to the team.
• Perform other duties as assigned.

• At least 2 years' experience as a customer experience specialist, or a similar call center role, and/or lead generation role
• An associate degree in marketing, communications, advertising, business management, or a related field desired
• Strong verbal and written communication લી skills
• Experience speaking podido customers in person and via telephone is a must
• Knowledge of home improvement products and services preferred
• Ability to multitask and manage schedules effectively
• Proficiency in ERP, CRM systems, and Microsoft Office Suite.

• Work with hands and fingers daily; keyboarding.

• The position is in an office setting with extended periods working on a personal computer.
• Occasionally visits to manufacturing area which may be exposed to noise, smells, heat, etc.

This job description is not intended to be all‑inclusive. Duties, responsibilities, and schedules may be modified at any time, with or without notice.