Supervisor, Retail, Retail & Store Manager

Job Title

Supervisor Outlet

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Partner with the Store Manager to develop business driving initiatives that build repeat business or attract new customers to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.
• Achieve personal sales goals and educate the team on sales plans, personal sales goals, store stats, and drive the team to achieve them.
• the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.
• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented.
• Proactive ability to multi‑task and prioritize.
• Minimum 2‑3 years of experience in luxury goods or a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Courage:
  Provide current, direct, complete, and actionable positive and corrective feedback.
• Creativity:
  Generate new and unique ideas and make connections among previously unrelated notions.
• Customer Focus:
  Dedicate to meeting expectations of internal and external customers and build lasting relationships.
• Dealing with Ambiguity:
  Effectively cope with change, shift gears comfortably, and act without having the total picture.
• Drive for Results:
  Exceed goals, consistently be a top performer, and push self and others for results.
• Interpersonal Savvy:
  Build rapport and constructive relationships and diffuse high‑tension situations.
• Learning on the Fly:
  Learn quickly, be a relentless and versatile learner, and experiment to find solutions.

• Strategic Agility:
  Anticipate future consequences and trends, create competitive strategies, and paint credible pictures.
• Developing Direct Reports and Others:
  Provide challenging tasks, hold development discussions, and create development plans.
• Building Effective Teams:
  Blend people into teams, create strong morale, share wins, foster open dialogue, and create belonging.

Kate Spade is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.

Our company offers a range of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can also enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Additional benefits include employee discounts on certain products and incentive compensation.

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