Customer Service Rep

Customer Service Rep at Baseline Fitness

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member service issues and questions and forward them to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds customer wants and needs.
• Actively listen to customers, empathize, and work together to solve problems.
• Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Demonstrate diplomacy, tact, and skill in all interactions using appropriate behavior and language.
• Communicate questions, concerns, or issues to a supervisor in a timely manner.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

• Customer Service: communicates and interacts with customers, coworkers, and the public in a way that exceeds customer wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs less than 30% of the time

• Entry level

• Full-time

• Other

• Wellness and Fitness Services

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