Lead Community Services Specialist

Lead Community Services Specialist

Responsible for reviewing and processing customer assistance payments, ensuring compliance with program guidelines, and providing quality assurance support for Community Services programs. Serves as a resource for staff by providing guidance, training, and eligibility support. Reviews applications, analyzes program data, prepares reports, and maintains relationships with community partners and vendors. Assists with LIHEAP program operations, customer service, and department projects to support effective program delivery and regulatory compliance.

• Bachelor's degree in Human Services, Social Work, Public Administration, or a related field; equivalent education and experience may be considered.
• Experience in community relations, customer service, or human services programs preferred.
• Strong organizational, communication, and problem-solving skills.
• Bilingual English/Spanish skills preferred.

• Paid Annual, Sick, and Personal Leave
• 12 paid holidays annually
• Health, Dental, Vision, Life (Group Basic Life provided at no cost, plus Voluntary Life available), and Disability Insurance Packages (Long Term Disability provided at no cost to all Full Time employees)
• Iowa Public Employees Retirement System (IPERS)
• Employee Assistance Program provided at no cost
• Tuition Assistance
• Professional Development Opportunities and Trainings