Clinic Receptionist Orthopedics

Clinic Receptionist Orthopedics – Mercy One

Join the Mercy One Family! We are looking to hire a Clinic Receptionist. As a Clinic Receptionist at Mercy One, you will maintain the clinic office by serving as the general receptionist and clerical person. Responsibilities include maintaining patient flow, scheduling appointments, triaging phone calls, handling messages, managing patient charts and demographics, maintaining records on referring physicians, and potentially interacting with patients aged newborn to geriatric.

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Employment Type:

Full time

• Shift: Day Shift

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Schedule:

36 hours per week

• Answers all incoming phone calls, facilitates communication between staff, ancillary departments, doctors, and others by taking and transmitting messages.
• Greets patients and visitors to the clinic in a friendly and professional manner.
• Assembles charts for new patients.
• Establishes and maintains current patient demographics in the record and/or computer.
• Pulls patient records for next day appointments and prepares charts.
• Receives incoming test results and directs appropriately for follow-up.
• Schedules appointments efficiently and accurately.
• Places calls to confirm appointments.
• Accepts and records payments for services rendered to patients, prepares deposit and daily batches to billing center.
• Processes patient referrals.
• Maintains patient charts, monitors location and files appropriate paperwork.
• Considers the cost of supplies with delivery of care.
• Maintains knowledge of equipment, troubleshoots, reports malfunctions, and ensures repair and return to service.
• Maintains and updates information on referring physicians.
• Sends letters and first appointment findings to referring physicians.
• Keeps online patient management database updated.
• Acts as Lawson requestor for clinic supplies.
• Copies provider visits and forwards to billing unit for payment.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies to ensure adherence with honesty, ethics, and professionalism.

• High school graduate or equivalent.
• Must be BLS certified within 3 months of hire.
• Knowledge of medical terminology preferred.
• Experience in an ambulatory care setting as a receptionist preferred.
• Proper telephone etiquette.
• Basic computer skills in a Windows environment.
• Good communication and diplomacy skills.
• Comfortable operating in a collaborative, shared leadership environment.
• Personal presence characterized by honesty, integrity, and caring, able to inspire and motivate others.
• Ability to comply with Trinity Health policies and procedures.

Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.