Patient Director

General Summary of Position

Job Summary

Med Star Southern Maryland Hospital Center is currently seeking a Director of Patient Experience to join their leadership team. This Director will drive and foster a culture of patient and family centered care, and service excellence, while improving patient and family experience across the hospital.

Join one of the largest healthcare systems in the Baltimore‑Washington metro region also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how Med Star Health can be your next great career move!

• Oversee and assume responsibility for the enhancement and continuous improvement of the overall experience of patients and families throughout Med Star Southern Maryland Center.
• Direct the activity, sets goals and oversees the work of the Patient Experience improvement activities.
• Lead the strategic planning and resource allocation as it applies to service excellence and cultural transformation.
• Document and communicate throughout the organization the shared vision for experience improvement.
• Develop the framework and protocols in which all Patient Experience initiatives will be deployed across MSMHC.
• Develop service, educational, and training programs throughout MSMHC relating to patient experience.
• Strategically develop, refines and improves performance metrics and measurement methods using standardized and customized tools. Consistently measures results.
• Identifies and presents key issues impacting Patient/Family experience for Board and Executive leadership.
• Serve as the subject matter expert for service excellence, maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
• Coaches leaders and staff for improved results and execution of best practices and chosen strategies.
• Services as Co‑chair of the Patient Family Advisory Committee on Quality and Safety (PFACQS) and the Hospital HCAHPS Committee.

• Bachelor's degree in Nursing, Health Administration, Public Health, Business Administration or related clinical disciplines required.
• Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt required.
• 5-7 years Directly related experience, in a hospital environment required.
• 5-7 years leadership/managerial experience in health care or equivalent and a proven ability in planning and development of services, project management and leadership required.

This position has a hiring range of $95,014 - $182,124.