Manager - Electric Area Operations

Job Summary

Responsible for overall distribution operations in an assigned region or area. Provide strategic leadership that fosters a culture of personal accountability, employee and public safety, service reliability, and customer satisfaction, in a combined (union) represented and non-represented environment. Identify and implement changes consistent with continuous operational improvement; accountable for meeting budget objectives; builds and promotes a customer-focused (internal and external) organizational strategy.

Span of control: 4
-7 direct reports, with an overall rollup of 50 – 250 non-represented, represented employees, and contingent workers.

• Direct the development and implementation of short and long-term business plans that support achievement of organizational and corporate business objectives.
• Responsible for the development, execution, and oversight of the electric distribution safety plan; and accountable for the safety performance of the region and the overall organization.
• Responsible for reliability and emergency response, compliance, and customer satisfaction on behalf of the distribution business area.
• Responsible for developing, recommending, and implementing business strategies and associated annual and long-term business plans that effectively utilize resources and position the organization to meet future business needs.
• Develop and manage annual and long-term budgets, while being responsible and accountable for capital investment expenditures.
• Provide clear and effective communication of the organization’s vision, mission, and key objectives to support achievement of organization and corporate goals.
• Lead the development and implementation of cost-effective labor strategies that provide the region with maximum flexibility in aligning resources to support business needs.
• Develop and maintain effective partnerships with Labor Relations and local union leadership while ensuring consistent application of applicable collective bargaining agreements are met and be a key member of labor negotiations.
• Establish and communicate clear performance expectations and manage performance when necessary, so that employees know how their work contributes to the achievement of organizational and corporate objectives.
• Distribution business area liaison with key senior executives and electric distribution business area.
• Develop and maintain effective relationships with other organizational and corporate peers, to ensure timely, effective information sharing and business learning as well as common best practices implementation.
• Plan, schedule, monitor, and direct work to meet or exceed customer expectations, to further advance the company’s initiatives of best-in-class performance.

This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following options:

• Bachelor’s degree and 6 years of experience in a utility or distribution operations inclusive of 3 years of formal leadership experience; OR
• Associate degree and 8 years of experience in a utility or distribution operations, inclusive of 3 years of formal leadership experience; OR
• High school diploma or equivalent and 10 years of experience in a utility or distribution operations, inclusive of 3 years formal leadership experience.

Preferred

Other Requirements

• Has on-call responsibility; must be available for priority, emergency response, and storm situations.
• Demonstrated ability in creating new methods, services, products, and solutions
• Strong employee and customer relationship building skills
• Demonstrated ability in change management building consensus and support for programs and initiatives
• Possess a valid driver's license, meet company driving standards and provide own transportation within the service area
• Working knowledge and experience in Union/Management labor agreement administration, and knowledge of financial and economic analysis
• Working knowledge and support of diversity/EEO, safety, and training programs
• Basic knowledge of the company's software programs, such as OAS, WMS, etc.

I…