Clinton ED Registration Representative

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Exemption Status: Non‑Exempt

Hiring Range: $15.00 - $26.61

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Holidays – Every Other Holiday, Sunday through Saturday;
Weekends – Every Other Weekend

Scheduled

Hours:

16 hours 7:00 am–3:30 pm day shift Monday–Sunday

Shift: 1 – Day Shift, 8 Hours (United States of America)

Hours: 16

Cost Center: 24070 – 5660 Admitting

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver—regardless of title or responsibilities. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

And everyone, in their own unique way, plays an important part, every day.

• Excellent customer service skills and knowledge, including service recovery.
• Accurately collect and enter all patient demographic and financial information for all registration types, obtaining signatures, scanning documents, and collecting patient financial responsibility.
• Use reference materials to ensure proper procedures and seek guidance when appropriate.
• Follow downtime procedures as established.
• Proactively work on downtime tasks (e.g., DLs, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensuring work and patient waiting areas are neat and presentable)..
• Understand the role in Press Ganey/HCAHPS scores and focus on positively influencing patient experience and recommendation likelihood.
• Process pre‑registrations for all appointment types and locations, excluding ER.
• Answer phone and return voicemails timely.
• Seek guidance from the department manager when uncertain or faced with unusual situations; never make impulsive or hasty decisions.
• Treat everyone as a customer and establish good relationships with patients, visitors, ancillary departments, and physician office personnel.
• Use all eligibility resources available to verify correct insurance is listed in the account.
• Work well within a team environment and maintain open communication with co‑workers regarding meal breaks, shift changes, etc.
• Identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits) and handle active collections, receipts, posts, and reconciles cash.
• Consistently meet/exceed quality review scores of 80%, achieved 9 out of 12 months of the year.

• Comply with established departmental policies, procedures, and objectives.
• Attend meetings, conferences, seminars as required or directed.
• Demonstrate use of quality improvement in daily operations.
• Comply with all health and safety regulations and requirements.
• Respect diverse views and approaches, demonstrating standards of respect and contributing to a professional, tolerant, civil, and accepting environment.
• Maintain regular, reliable, and predictable attendance.
• Perform other similar and related duties as required or directed.

All responsibilities are essential job functions.

Required:

High school graduate or GED required.

• Customer service experience required.
• Receive on‑the‑job training under close supervision.

• Previous clerical and Meditech experience desirable, but not required.
• A good understanding of medical terminology helpful.

Unless certification, licensure or registration is required, an equivalent combination of education and experience providing proficiency in the areas of responsibility listed may be substituted for the above requirements.

Department‑specific competencies and their…