Dietary Aide - Wait Staff

Description

The Dining Room Dietary Aide, Waitstaff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanliness and presentation of all dining and food service areas.

• Provide a high level of courteous, compassionate customer service and promote a restaurant-style personalized dining atmosphere.
• Work closely with the food service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions, and compliments from residents, families, and guests in order to support menu planning and resident satisfaction.
• Create a strong sense of team-work and cooperation among all staff throughout the community.
• Assist new Residents by familiarizing them with the menus, seating, dining options, and hours.
• Be understanding with and compassionate to the challenges of aging that residents, families, and/or guests may be facing that will require patience and personalized service.
• Set tables in accordance with standards set by the Food Service Director and Hall Keen.
• Serve beverages as requested by Residents.
• Complete side work as based on all shift checklists, including the Standard Operating Procedures, Daily Tasks, and Weekly Tasks.
• Be familiar with the daily menu for each respective meal time and be aware of any changes.
• Review the menu, answer any questions as appropriate, record, and deliver meal orders accurately and timely.
• Remove used or soiled plates, utensils, glasses, and linens from tables as needed and directed.
• Maintain cleanliness and sanitization of chairs, tables, carpets, floors, condiment containers, serving surfaces, and other equipment used in the dining room, both in-between meal times and on a daily basis as assigned.
• Respond to Resident/Family comments, concerns or suggestions about dining with respect and communicate all information to the Food Service Director for attention.
• When the Food Service Director is not present, accept direction from the designated shift supervisor (cook) consistent with the expectations of the position.
• Work assigned shifts as scheduled with timely arrival and departure.
• Be familiar with and follow protocols, policies and practices established by Hall Keen Assisted Living, the Food Service Director, Serv Safe, Board of Health, and any others as applicable.
• Assist with special events and functions when hosted in the Dining Room.
• Perform other duties as requested or assigned.

• High School Education or equivalent
• 1-2 years of successful dining room or restaurant wait staff experience
• Working knowledge of food handling and safety standards as well as basic kitchen operation
• Strong organization and time management skills
• Ability to respectfully resolve customer dissatisfaction issues

• Able to build positive and strong relationships with employees, coworkers, Residents, families and guests.
• Focused on and dedicated to providing excellence in courteous, compassionate customer service.
• Able to handle multiple tasks and priorities

• Physically able to move up to 50lbs without assistance.
• Physically able to bend, reach and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.