Customer Service Representative

Customer Service Representative

Join Midas of Clinton Township and Troy as a full-time Customer Service Representative! Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers in a fast-paced automotive environment.

Responsibilities:

• Assist customers with inquiries and provide accurate information about services and products.
• Schedule appointments and manage customer follow-ups to ensure satisfaction.
• Process payments and handle transactions efficiently and accurately.
• Maintain a clean and organized front desk and waiting area.
• Collaborate with technicians to ensure timely service delivery and communication.
• Handle customer complaints and resolve issues with professionalism and empathy.
• Promote special offers and services to enhance customer experience.
• Utilize CRM software to track customer interactions and feedback.

Requirements:

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or retail role, preferably in the automotive industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Availability to work flexible hours, including weekends.
• Positive demeanor and a passion for helping others.

Midas of Clinton Township and Troy has been serving the community for over 30 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love our commitment to quality and our employees appreciate our supportive work environment and opportunities for growth. Compensation: $17.00 - $19.00 per hour