Client Support Technician Team Lead

Join to apply for the Client Support Technician Team Lead role at The Mississippi Department of Revenue

The Mississippi Department of Revenue provided pay range

This range is provided by The Mississippi Department of Revenue. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,798.15/yr - $69,339.47/yr

The Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi.

About the Position

Accountable for supervision of a team who provides IT end user contractual service management support services. Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products. Oversees end user start up and ongoing usage training. This position typically exists in an environment where a small team of IT end user support staff is required due to the number of end users supported.

Please note that this position is NOT REMOTE
.

What you'll need to be Successful

• Good customer service skills are required.
• Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops.
• Good time management and the ability to work with a team and possess good leadership skills.
• Attention to detail is critical.

Qualifications

Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment.

Benefits Offered: Flexible Work Hours, Retirement Plan, Deferred Compensation Plan, Group Health Insurance, Paid Holidays, Paid Vacation and Sick Time.