District Manager, Management

Remote, MS Statement of

Purpose:

STATEMENT OF

PURPOSE:

The District Manager (DM) is responsible for maintaining and increasing sales and profitability of the stores under his/her control through the management of financial, human, local marketing and material resources. The DM teaches and enforces standards and exercises judgment and decision-making within the policies, practices, and procedures described in company guideline publications (Operations Manual, Policies and Procedures Manual, etc.).

• Sales and Profits
  • 1. Initiates and follows up on store plans to develop sales and profits.
  • 2. Assists unit manager in development of local marketing plans.
  • 3. Communicates promotional activities to store manager.
  • 4. Makes recommendations to SVP/DAO to improve and enhance Wendy's image and sales.
  • 5. Executes and follows up on financial plan as assigned.
  • 6. Approves district/store budgets.
• Staffing
  • 1. Evaluates and approves/disapproves budgeted positions per store.
  • 2. Mentors and develops managers for future responsibilities.
  • 3. Forecasts needs and maintains management staffing plan to maintain management stability.
  • 4. Interviews and hires (with H.R. input) manager candidates.
  • 5. Accountable for management training, turnover, and retention.
  • 6. Works with HR in developing management recruitment programs, to include college relationship development.
  • 7. Establishes and ensures maintenance of mentoring programs to provide bench strength in management ranks.
  • 8. Monitors promotability of management staff.
• Quality
  • 1. Ensures quality through review and analysis of store scores in district.
  • 2. Provides General Managers specific feedback on quality performance and customer comments.
  • 3. Monitors store systems during in-store visits to ensure products meet quality standards.
• Service
  • 1. Monitors and evaluates service times via system reports.
  • 2. Establishes performance goals and evaluates performance to ensure managers maintain speed of service standards.
  • 3. Monitors quality of service programs in his/her stores and takes corrective action as needed to ensure company standards are continually met and maintained.
  • 4. Monitors customer service and satisfaction during visits by talking with customers each visit.
• Cleanliness
  • 1. Monitors restaurant scores to ensure cleanliness standards are met.
  • 2. Establishes performance criteria.
  • 3. Establishes and ensures programs are in place to maintain sanitation and safe food-handling standards.
• Training
  • 1. Trains store management in achieving the standards of Q.S.C. and customer courtesy.
  • 2. Trains store management in both new and existing products, procedures, and company policies.
  • 3. Trains store management in established "systems" to guide store operations (including P&L).
  • 4. Trains store management to follow a consistent walk-through routine.
  • 5. Trains store management in standards and procedures for food cost control, labor control, cash control, and portioning.
  • 6. Ensures store management is trained in safe operating procedures of equipment.
  • 7. Conducts leadership training for managers on a regular basis.
  • 8. Assists Human Resources in the orientation of new management hires.
  • 9. Trains store management in HRIS, Syrus, and all other systems.
• Controls
  • 1. Ensures compliance with standards described in Operations Manual and other company policy/procedure documents.
  • 2. Evaluates store performance at specified intervals using Q.S.C. inspection forms.
  • 3. Coaches and retrains managers as necessary to obtain and maintain an 80% Q.S.C. rating or better.
  • 4. Develops specific store objectives, management development objectives, and training plans based on the results of formal inspections.
  • 5. Evaluates progress of store Q.S.C. improvement plans.
  • 6. Evaluates shift management practices using "Managing Better…