1st​/2nd Line IT Support Engineer

Location
:
Clitheroe, Lancashire
Salary
:
Up to £30,000 per annum

Are you an enthusiastic IT professional looking to take the next step in your career?

We're looking for a motivated 1st / 2nd Line IT Support Engineer to join a growing IT team based in Whalley. This is a great opportunity for someone with a passion for technology, strong problem-solving skills and a customer-focused approach to IT support.

You’ll play a key role in delivering reliable technical support, helping users resolve IT issues efficiently while developing your technical skills and experience across a range of technologies.

• Provide 1st and 2nd line technical support, resolving hardware, software and connectivity issues.
• Respond to support requests via telephone, email and ticketing systems.
• Troubleshoot Windows operating systems, Microsoft 365 and common desktop applications.
• Diagnose and resolve network connectivity, printer and user account issues.
• Manage user accounts, permissions and password resets.
• Escalate more complex technical issues where necessary.
• Maintain accurate records of incidents, resolutions and technical documentation.
• Deliver excellent customer service, keeping users informed throughout the support process.
• Assist with IT installations, configurations and ongoing maintenance.

We're looking for someone who is technically minded, eager to learn and passionate about providing excellent IT support.

• Experience working in a 1st or 2nd Line IT Support role.
• Good knowledge of Microsoft Windows and Microsoft 365.
• An understanding of basic networking, including TCP/IP, DNS and DHCP.
• Experience troubleshooting hardware, software and connectivity issues.
• Strong communication and customer service skills.
• A proactive approach to problem-solving, with the ability to prioritise workloads.
• A willingness to learn new technologies and develop your technical abilities.
• Relevant IT qualifications, such as CompTIA A+, Microsoft certifications or equivalent experience, would be advantageous.

• Salary of up to £30,000, depending on experience.
• The opportunity to develop your technical skills and progress your IT career.
• Exposure to a varied range of IT support challenges.
• The chance to join a friendly IT team based in Whalley.