Business Office Coordinator, West Lakes Surgery Center

Job Title

Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC) – "Center" in accordance with level of experience, education, assignment & standards.

Note:

"patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:
Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies). Plans & organizes workflow & prioritization of customer needs. Provides daily operations & the oversight of staff. Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective;
Implements departmental & Center plans & priorities;
Responds promptly & directly to meet or exceed customers' needs.

Process Focus:
Utilizes multiple system applications for data collection and management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Follows standards of performance & work processes in designated areas;
Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.

Retains accountability for administrative functions (e.g., time, payroll, expense);
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards;
Develops / recommends / implements workflow improvements & policy / procedure / process development.

Communication:
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment:
Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed;
Demonstrates flexibility & self-direction by responding as a team player;
Helps to create a positive work environment that promotes productivity;
Accountable for continuous self-development & supporting the growth of others;
Embraces new ideas & cultural differences.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership in the selection, orientation & performance feedback of the team. Works cooperatively to ensure key customer needs & achievement of…