Network Engineer II

Job Title: Network Engineer II

Department: Managed Services

Reports To: Managed Services Support Desk Manager

FLSA Status: Exempt

Job Summary:

A Network Engineer Tier II within the Managed Services team is a core functionality position of our technology team at Carrier Access IT. This position is the front line for the company’s technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Responsible for first line of support to troubleshoot network issues, implement changes, and ensure overall health and performance of our client networks.

• Practice strong client service to help foster and enhance our relationships with our clients.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the technology infrastructure.
• Maintain current knowledge of relevant technology and will continually research industry best practices.
• Gain and maintain certifications in assigned area of expertise.
• Work with the end user in all incident response activities, including identifying, isolating, and resolving network issues.
• Coordinate with Technology management to resolve any or one of connectivity, desktop, and network hardware or software-based issues.
• Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This will involve responding to monitoring tickets.
• Create and maintain basic to moderately complex systems for the benefit of internal and external clients.
• Assist in the development of technical network design documents.
• Provide initial unit testing of all network changes with the goal of providing a stable production environment.
• Assist project team members in developing scope documents and project estimates.
• Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
• Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
• Complete assigned tasks in a timely manner, track hours and communicate status to manager.
• Work with vendors to resolve hardware and software issues and manage warranties.
• Track all documentation and communications through Carrier Access IT, LC.’s internal database.
• Assist in capacity planning to ensure the network can handle future growth and increased traffic.
• Ensure network configurations comply with security policies and standards.
• Regularly monitor network performance and identify areas for improvement.
• Role will be performed in one of our three office locations.
• Perform other tasks as needed and/or requested.

• Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 4+ years’ experience supporting Cisco network environments.
• Experience with deployment and support of CISCO and Meraki equipment.
• CCNA/CCNP Certifications
• Preferred: CMNA
• Experience with Network Monitoring Tools, such as Logic Montor and N-Able.
• Deep knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software).
• Solid understanding of network security architectures and protocols, including the configuration and management of firewalls, VPN technologies, and intrusion detection/prevention systems (IDS/IPS), with the ability to troubleshoot and optimize these components in complex network environments.
• Proficient in leveraging scripting languages such as Python, and Power Shell to automate network configuration, monitoring, and troubleshooting tasks, enhancing operational efficiency and reducing manual intervention.
• Understanding of TCP/IP, Subnetting, DNS, and DHCP.
• Experience troubleshooting basic cabling issues.
• Strong technical knowledge of network and PC operating systems.
• Demonstrate proficiency across a broad range of networking technologies, including routing and switching, wireless infrastructure, network security, and monitoring tools, with the ability to integrate and support diverse systems in complex environments.
• Infrastructure…