Assistant Branch Manager

Summary

Assists in overseeing the daily operations of the branch retail staff, under the direction of the Branch Manager, and is responsible for the management of the retail side of the branch in the absence of the Branch Manager. These activities are to be conducted in accordance with policies accepted by the bank in order to provide a secure pleasant atmosphere where customers will receive prompt accurate service extended in a friendly professional manner.

Must be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives. Provides a full range of banking services; assessing and handling customer accounts, obtaining and processing customer account information, and cross selling bank products and services. Strives to maintain and exceed goals & expectations set for this position by the Manager.

• Responsible for the daily operations of the branch staff.
• Oversees and directs workflow for the teller and retail banker staff.
• Monitors teller and retail banker performance including, but not limited to, cash differences, transactions, balancing of ATMs, proof errors, customer satisfaction, sales and referrals.
• Serves as one of the primary contacts in the branch regarding operational and customer service issues.
• Assists branch manager with various audit, security and compliance controls.
• Ensures that bank policies and practices are being followed.
• Assists Branch Manager in managing branch staff to achieve established objectives.
• Provides input regarding selection of new employees, salary increases, promotions, disciplinary actions and terminations.
• Works with Retail managers in setting performance standards, gives ongoing feedback and assists in the completion of employee performance appraisals.
• Assists Branch Manager with scheduling, training and the evaluation of staffing levels.
• Develops new business and expands existing relationships.
• Participates in civic and community activities to generate visibility and contact for the bank.
• Calls on customers and prospective customers to promote new business opportunities.
• Originates consumer loans.
• Accepts consumer loan applications and reviews for completeness.
• Extends credit within specific lending authority.
• Provides HELOC, consumer, installment and some residential lending services in compliance with bank policies, procedures, and regulations.
• Maintains quality loan portfolio, meeting that bank’s prescribed objectives regarding loan growth, past dues, charge offs, and non-accruals.
• Works directly with the credit department in collection efforts.
• Opens new accounts and cross-sells additional retail products and services.
• Initiates discussion to determine customer needs.
• Sells additional products and services through cross-selling, portfolio development and focusing on the customer’s needs.
• Explains various account options such as account ownership, business, IRA, funeral agreement accounts, savings, certificates, and checking account programs to customers.
• Gathers, inputs, and verifies required personal information from customers, such as name, address, date of birth, employment information, social security number, etc., according to established procedures while maintaining the highest level of security.
• Prepares and reviews new account paperwork with customer.
• Receives and processes initial deposits for new account opening. Verifies all cash transactions and ensures authenticity of all negotiable items before acceptance according to policies and procedures.
• Refers new business customers to Commercial Relationship Banker for additional bank services.
• Understands and follows the policies and procedures for new & existing customers and working to cross sell and refer all banking products and services, including to other lines of business.
• Services IRA and HSA Accounts.
• Completes withdrawal requests and renewals on certificates of deposit.
• Handles Individual Retirement Account and Health Savings Account (HSA) inquiries and transactions.
• Informs customers of retirement account rules and restrictions.
• Gathers and inputs necessary…