Shift supervisor, Management

Papa Murphy's is currently recruiting a Shift Manager to lead our people the way you would want to be led. We are a leadership focused company.

Our Shift Managers starting hourly wage is between $10 and $12 plus tips. We have been averaging just over $3.00 per hour in our company. The adjusted starting wage including tips would be around $13.00 to $17.00 per hour including tips.

As the owner of Papa Murphy's I am dedicated to training up our management staff with the best service industry leadership training academy in Iowa.

We founded The Truth and Leadership Academy () for the purpose of helping leaders get unstuck and over the hump to find their way in the service industry.

Also see:

You will receive professional one on one and group leadership development training as part of your employment with our company from an accomplished John Maxwell Certified Coach and Trainer with over 30 years of experience in the restaurant industry.

Within our 7 stores we have over 75+ years of leadership (GM or higher) experience on our staff. Leadership doesn't happen by mistake! Leaders are not born, they are developed!

We exist to impact our people by inspiring personal growth. Empowered team members create great customer experiences.

• Trust is the foundation to leadership.
• Modeling the right things, shapes the right behavior.
• Equipping our people to achieve personal excellence.
• Putting our people first through encouragement and support.

The Shift Supervisor is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

• Exhibit readiness to take responsibility of a shift by wearing a clean and wrinkle‑free uniform and showing up at the assigned time.
• Ensure all team members are in uniform, clocked in, and at assigned work stations at assigned time.
• Perform a walk‑through of the store to ensure that the store is clean, ready, stocked, etc. for business using the “Pre‑Rush” Checklist.
• Supervise and work with team members to ensure that the store operates with proper guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Accountable for all cash handling and ensure funds are properly secured.
• Ensure proper labor laws are adhered to including schedules and breaks.
• Complete all opening and closing duties and all appropriate checklists.
• Complete accurate shift and daily paperwork using the POS system.
• Maintain adequate prepped product for the shift and if product is not available, make sure product is available including but not limited to proofed crusts.
• Handle emergencies, guest complaints, equipment problems, product shortage, and team member problems as per the company standards and procedures.
• Communicate any shift problems to immediate supervisor.
• Train and develop team members on assigned shift as directed by immediate supervisor.
• Travel to the bank to make deposits, pick up change, and deposit slips.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).

• Education:
  
  High school diploma or equivalent preferred but not required.
• Experience:
  
  At least six months experience in QSR environment. Previous experience at the crew member position.
• Degrees, Licensure, and/or Certification:
  Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Knowledge, Skills, and Abilities:
  • Ability to communicate effectively.
  • Ability to read and apply fundamental math skills.
  • Build and maintain positive relationships with supervisors, co‑workers and guests.
  • Demonstrate good written and oral communication skills.
  • Demonstrate excellent customer service skills.
  • Ability to manage various difficult or emotional customer situations.
  • Basic computer skills, including MS Word, Excel, Outlook, and POS.
  • Knowledge of store financials, P & L's, break‑even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.