Manager, Team Member Experience

MTMX Compensation range is $55,000-$65,000/year + 10% bonus potential.

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business.

With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts
  - Health and Dependent Care
• Long-Term Disability;
  Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

Show Up Ready:
Come prepared, stay sharp, and start strong.

• Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Participate in orientations and ensure training materials and uniforms are available

Own What You See:
Take responsibility, jump in, and do what needs to be done.

• Collaborate with trainers and managers to ensure training programs are executed and standards are met
• Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers
• Track and analyze time-in-position data and identify training and development opportunities
• Ensure compliance with HR systems, certifications, and break policies

Stay in Sync:
Communicate often, move with your team, and keep service flowing.

• Attend Community and manager meetings to stay aligned with team needs
• Observe new Team Members on shift and provide feedback to support success
• Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions
• Share engagement and retention insights with the GM and Area Director
• Partner with managers to identify internal talent for hourly leadership roles
• Follow policies, systems, and standards and ensure others are doing the same

Make It Personal:
Be genuine, listen well, and tailor the experience.

• Conduct Stay Interviews and gather feedback to improve the Team Member experience
• Provide guidance on Paylocity functions and benefits utilization
• Ensure Team Members feel heard, supported, engaged and celebrated

Add a Touch:
Go beyond the expected to create memorable moments.

• Promote a culture of fun and recognition through celebrations, events, and milestones
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Celebrate Team Member achievements and life events
• Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality

• Must represent Cooper's Hawk Values
• Must be at least 21 years of age
• Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
• Must have a passion for hospitality
• Has knowledge of operations in the tasting room, front of…