Digital Delivery Manager

The IT Delivery Manager ensures that Sky Team products and changes are planned, delivered, and run smoothly, on time, within budget, and to the highest quality standards.

This hybrid role balances hands-on delivery inside the product team (supporting the PO, managing sprint and release schedules, tracking budget, and keeping members informed) with alliance-wide IT delivery governance (vendor coordination, release management, operational stability, and adoption).

The role requires an exceptional communicator and organizer who can navigate a complex, multicultural stakeholder landscape—including member airlines, technical teams, business leaders, and external vendors—turning strategic roadmaps into predictable, high-value delivery.

• Roadmap & Plan Delivery:
  Partner closely with the Product Owner to translate the product roadmap into concrete, realistic delivery plans; ensure milestones are delivered on time, within scope, and within budget.
• Team Coordination & Delivery Rhythm:
  Support the day-to-day management of the product development team, facilitating Agile ceremonies where needed, removing blockers, and managing workload and resource capacity.
• Backlog & Prioritization Support:
  Assist the PO with operational prioritization, dependency mapping, and trade-off decisions between new features, tech debt, and operational fixes.

• Vendor & Partner Management:
  Coordinate closely with technical vendors (TCS/DTH) and third-party IT providers to ensure agreed SLAs, quality standards, and delivery milestones are met.
• End-to-End Release Coordination:
  Plan, align, and orchestrate technical releases across product teams, vendors, and member airlines’ IT systems.
• Risk & Issue Governance:
  Proactively identify technical, delivery, or operational risks; implement robust mitigation and corrective action plans.
• Service Stability & Lifecycle:
  Ensure services transition smoothly from build to run, maintaining high standards of governance, documentation, and operational monitoring.

• Operational Liaison for Member Airlines:
  Serve as the primary, trusted operational point of contact for member airlines regarding product releases, roadmaps, technical changes, and incident resolution.
• Adoption & Onboarding:
  Support member airlines during rollout and implementation, driving high adoption of Sky Team solutions across the alliance.
• Feedback Loop:
  Gather operational and technical feedback from airline expert champions and channel insights directly back into the PO’s backlog for continuous improvement.
• Transparent Reporting:
  Provide clear, structured status reports and dashboards (progress, budget, risks, adoption metrics) to the Director Common Services, SAAM steering committees, and member airlines.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Engineering, or equivalent experience.
• Proven track record (several years) in IT Delivery Management, IT Project Management, or Agile Delivery Lead roles within complex, multi-stakeholder environments.

• Previous experience in IT services for the airline / aviation industry is required.
• Strong understanding of airline IT systems, customer journeys, DCS (Departure Control Systems), and airline industry data/baggage standards is a strong asset.

• Agile & Project Governance:
  Solid experience combining Agile frameworks (Scrum/Kanban) with structured project governance (budget tracking, milestone reporting, dependency management).
• Exceptional…