Service Advisor Lead

Benefits

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Vision insurance

Location: Cloverdale, CA

Employment Type: Full-Time

Reports To: Owner/General Manager

The Service Manager is responsible for overseeing the daily operations of the service department, ensuring the highest standards of customer satisfaction, employee performance, and operational efficiency. This role involves supervising all service staff, managing workflow, maintaining company standards, and fostering a professional, ethical, and customer-focused work environment.

• Manage, supervise, and coordinate all employees and day-to-day shop operations.
• Maintain the company’s standards for ethical business practices, professional image, customer service, quality work, and strong employee and community relations.
• Ensure efficiency, quality, and profitability within the service department.
• Oversee customer repair orders, prepare estimates, and delegate tasks to service assistants, dispatchers, and technicians as appropriate.
• Conduct regular meetings with service advisors and technicians focused on quality control, safety, and performance improvement.
• Monitor and maintain high rate of customer satisfaction through proactive communication and problem resolution.
• Support a clean, safe, and organized work environment consistent with company standards.

• Minimum of 2 years of experience as a Service Advisor or similar position in the automotive industry with automotive & tire knowledge
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• Neat, professional appearance.
• Possess a valid California driver’s license and clean driving record
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• Strong communication, listening, and interpersonal skills.
• Ability to handle stress and maintain professionalism under pressure.
• Dependable, enthusiastic, and customer-service oriented.
• Willing and able to work extended hours when needed.
• Physically able to lift up to 40 pounds, sit, stand, bend and walk
  .

• Leadership and team management
• Customer relationship management
• Time management and organization
• Problem-solving and decision-making
• Safety and compliance awareness

If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:

• Desired salary
• Available start date
• Optional cover letter