Business Office Assistant; Claim Follow Up Represenative) Part-Time

Business Office Assistant / Claims Follow-Up Representative - Part-Time

Pay Range: $19.00-$20.00 per hour, based on experience

Willow Creek Health Care Center is seeking a dependable, organized, and detail-oriented Part-time Business Office Assistant/Claims Follow-Up Representative. This position supports the Business Office by monitoring accounts receivable, tracking submitted claims, verifying insurance information and authorizations, and communicating with insurance carriers to help resolve outstanding claims.

• Monitor accounts receivable and review the status of submitted claims.
• Follow up with insurance carriers regarding pending, unpaid, rejected, or denied claims.
• Document claim status, follow-up activity, and required next steps accurately.
• Update and verify resident demographics, insurance coverage, and payer information in the billing system.
• Confirm that required billing authorizations are current and complete.
• Identify missing information or claim discrepancies and assist with corrections.
• Communicate with residents or responsible parties regarding insurance information when appropriate.
• Maintain organized billing records and supporting documentation.
• Assist with aging reports, payment tracking, and account follow-up.
• Escalate unresolved claims or billing concerns to the Business Office Manager.
• Protect confidential resident, financial, and health information.
• Follow applicable HIPAA requirements and facility policies.
• Provide general clerical and administrative support to the Business Office.
• Perform additional duties as assigned.

• High school diploma or GED required.
• Previous healthcare billing, insurance follow-up, accounts-receivable, or business-office experience preferred but not required.
• Knowledge of Medicare, Medi-Cal, managed care, or private insurance billing practices is a plus.
• Strong verbal and written communication skills.
• Ability to communicate professionally with insurance representatives, residents, and responsible parties.
• Excellent attention to detail when verifying demographic and insurance information.
• Strong organizational and time-management skills.
• Ability to manage multiple accounts and deadlines in a high-volume office environment.
• Basic computer skills and proficiency with Microsoft Office.
• Experience with Point Click Care  or another healthcare billing system preferred.
• Ability to maintain professionalism and strict confidentiality.
• Dependable attendance and a team-oriented attitude.

• This position requires frequent sitting, speaking, hearing, reading, data entry, and prolonged computer and telephone use.
• Occasional standing, walking, and lifting of files or office supplies weighing up to 25 pounds may be required.
• Reasonable accommodations may be made for qualified individuals with disabilities.

• Competitive pay of $19.00-$20.00 per hour, based on experience
• Part-time scheduling
• Training and professional-growth opportunities
• Valuable healthcare billing and accounts-receivable experience
• Supportive leadership and a collaborative team environment
• Benefits available according to eligibility requirements and facility policy

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.