Information Technology Specialist

The City of Clovis is looking for an Information Technology Specialist that will work within the City's technology infrastructure support team.

Experience in the following disciplines is highly desirable:

• Network operations - configuration and troubleshooting of network switches, wireless access point, cabling;
• Telecommunications - configuration and troubleshooting VoIP and analog devices;
• Endpoint systems' management - EDR/MDR products, system patching, environmental control systems monitoring;
• Cybersecurity - auditing logs, vulnerability remediation and investigating incidents
• Enterprise UPS and Environmental monitoring

The ideal candidate must be willing to learn, support and teach others how to use city-wide systems and applications, be a committed team player and have excellent customer service skills.

DEFINITION

Under general supervision, perform work involving journey-level technical skills in the operation of personal systems and peripheral equipment. Program, operate, and maintain personal computers and peripherals; program, adapt, apply, and train others on existing hardware and software to meet the needs of the organization; produce a wide variety of documents and work products; and perform related work as required.

CLASS CHARACTERISTICS

Incumbents in this classification perform journey-level technical work and the primary aspects of the position are characterized by the responsibility to operate, troubleshoot, and repair computer and network systems. Incumbents are also responsible for training others in the use of computers in a technical capacity. Incumbents must be able to analyze and adapt current hardware and software to suit changing needs.

Incumbents interact with specific users and serve as a trainer of other personnel in use of the personal computer, the network, and related programs and peripherals. In addition, incumbents maintain software and hardware inventory as well as system and software documentation. Incumbents receive instruction when tasks are assigned and have some latitude in selecting work methods. Work is reviewed while in progress and upon completion for final results.

Incumbents are expected to resolve most problems confronted through the application of judgment and precedent. Incumbents are expected to refer most variations in work to the supervisor for instructions.

Exhibit proficiency in the use of the City's standard database, word-processing and spreadsheet applications; setup, troubleshoot and repair network, personal computers, and peripherals; train staff in all phases of computer operation and program applications; manipulate data and information to ensure proper equipment and software operation; install and maintain software and hardware; establish and maintain system software and hardware standards; maintain telephone hardware, software, and data/voice communication equipment;

determine priorities of requested work to ensure completion in appropriate order; advise users of appropriate applications of computers and programs; recommend and order computer supplies and/or maintenance of equipment; perform system backups and restoration of files; perform security patching and upgrades on operation systems and software systems; maintain software library and licenses; purge files; maintain an up-to-date index of subject matter;

operate city vehicles; lend technical support to clerical staff; and perform related duties as assigned.

LICENSE REQUIRED

• Possession of a valid California driver's license and a good driving record.

EDUCATION AND EXPERIENCE

Education:

• Associate's Degree from an accredited college or university with major coursework in Information Technology, Computer Science, Business…