Medical Group Registrar

Location Address:2421 W 21st Street, Suite B Clovis, NM Compensation Pay Range:

Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring:
Medical Group Registrar

Summary:

Coordinates the encounter or episode process for the customer/patient including registration by accurately collecting and inputting data to support claim billing, co-pay collection, financial arrangements, and coordination of services by using appropriate customer service guidelines. Type of Opportunity:
Full time Job Exempt:
No Job is based: PMG - Plains Regional Medical Center Outpatient Surgery

Work Shift:

Days (United States of America)
Responsibilities:

Play a key role in creating a smooth, positive experience for every patient. Plains Regional Medical Center in Clovis, NM is seeking a detail‑oriented Medical Group Registrar to coordinate the patient encounter process from start to finish. In this role, you’ll accurately register patients, collect and enter essential data to support billing, co‑pay collection, and financial arrangements, and ensure services are well‑coordinated.

Using strong customer service skills, you’ll help patients navigate their visit with confidence and care.

Facilitates the customer registration process. Ensures the accurate collection of patient demographics, insurance information and verification of insurance eligibility. Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.

Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care. . Able to answer questions regarding hospital and departmental operations, policies and procedures.

Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.

Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints. Attempts to appropriately resolve complaints in the moment by using key words at key times. Ability to manage conflict and appropriately request the help of a supervisor when needed.

Enters referrals into EPIC to support patient care. Ensures accurate and timely compilation and maintenance of medical record documentation. May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.

Willingness to participate with cross functional teams to improve office operations and customer satisfaction.

May be responsible for opening and distributing mail.

Attend monthly meetings.

Qualifications:

Minimum 9 months of work experience in office, healthcare, or customer service environment is required.

High school Diploma required.

Must pass EPIC competency for Registration or Scheduling within 90 days of hire.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

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