Client Service Coordinator - Home Care

Client Services Coordinator – Domiciliary Home Care

Location:

Office-based

Hours:

Monday to Friday, Office Hours (9:00am – 5:00pm)

Employment Type:

Full-time, Permanent Location - Twickenham TW1 / Sheen Office SW14 About the Role We are seeking a confident and organised Client Service Coordinator to join a busy domiciliary home care office team. You will be the first point of contact for clients, families, and care staff, ensuring smooth communication and high-quality service delivery across the branch. This role is ideal for someone who thrives in a fast-paced care environment and enjoys problem-solving, coordination, and supporting vulnerable people in the community.

Key Responsibilities Act as the first point of contact for incoming calls, enquiries, and service requests Maintain accurate client records and update care management systems Liaise with families, social workers, and healthcare professionals Support onboarding of new clients and service assessments Handle complaints and concerns professionally and in line with policies Ensure continuity of care by monitoring staff availability and coverage About You Experience in domiciliary care, care coordination, or office administration (preferred) Strong communication and customer service skills Excellent organisational and time management abilities Comfortable working in a fast-paced, reactive environment Good IT skills (care management systems desirable) A compassionate and professional approach

What We Offer Monday to Friday office hours – no weekend working Supportive and friendly team environment Training and development opportunities Career progression within home care services 28-29k

How to Apply

Please send your CV and a short covering note outlining your experience in care or coordination roles.