Application Support Analyst

The Key Details

Full-time, Permanent

Clydebank Hybrid (3x in office weekly)

Excellent benefits on offer

• Market leading pension
• 30 days annual leave (+ buy/sell 5 extra days)
• Free onsite parking & free electric vehicle charging stations
• Personal Vehicle Breakdown Cover
• Private medical / dental insurance (extendable to dependants)
• Gym discounts / onsite gym
• Enhanced maternity / paternity

This fantastic opportunity is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime sector.

In short, they make life & trade at sea possible.

Market leading benefits package including an excellent offering of pension, holidays, private medical, gym, & high general employee satisfaction

This vacancy is an excellent opportunity for any candidates with a seaborne or marine engineering background who wants to move into a software / IT position. Are you someone who has been working offshore but wants to take up an onshore position? Do you have a strong interest in IT? Do you have an appetite for learning & curious mind? If you answered yes to all these questions then this could be a brilliant job for you.

• Exposure to a fleet management or marine asset management system
• Understanding of ship / fleet operations

• Translating operational marine requirements into software & digital processes
• Act as Product Owner for suite of software products
• Maintain product support via Digital Customer Service Portal in line with SLAs
• Resolve user & client issues with product & provide training
• Managing stakeholders & software testing phases

• Freshdesk ITSM / CRM
• Creating Power
  
  BI reports
• Manual functional & regression testing
• Process mapping in MS Visio or Nintex Promapp

Please apply with CV to be considered. More details will be provided during first conversation.

Our client is an equal opportunities employer & values the unique perspective a diverse workforce brings to what they do.