IT Analyst

Salary: £42,500 - 50,000 per year

• Demonstrable self-taught technical capability, accredited qualification, or relevant experience
• Experience in IT systems or infrastructure support, ERP or business software support/implementation, application support, or technical consultancy
• Strong interpersonal and teamwork skills to support colleagues and management across departments
• Self-motivated with the ability to handle daily tasks and project work with minimal supervision
• Comfortable working across multiple systems and with non-technical colleagues
• Practical, business-focused mindset with ownership of outcomes and improvements
• Experience with Microsoft 365, ERP/CRM, workflow, data or document management tools, and system integration/configuration/automation would be beneficial
• Experience with scripting, coding, or databases such as JavaScript, PHP/MySQL, APIs, or similar would be advantageous

• Take ownership of our business systems and digital environment across IT, software, and process improvement
• Maintain and continuously improve internal systems, software, workflows, and digital infrastructure
• Select, implement, and integrate software including ERP, CRM, finance, operations, and related tools
• Support and improve Microsoft 365 and collaboration tools such as Teams, SharePoint, One Drive, and Outlook
• Identify inefficiencies and deliver practical system improvements
• Support users across the business with day-to-day system needs
• Contribute to compliance-related processes and digital documentation
• Support website and digital tool development
• Work with management to shape future digital direction
• Train and support colleagues in effective system use
• Lead internal systems and improvement projects over time
• Support mentoring and development of junior team members and apprentices

• CRM
• ERP
• Support
• Java Script
• Microsoft 365
• MySQL
• PHP
• Share Point
• Office 365

We are a small, established manufacturing business based in Clydebank, Glasgow, with fewer than 15 people and close working relationships with UK public sector organisations. We value practical problem-solving, clear communication, and trust, and we are developing our systems and digital processes to improve operational efficiency, consistency, compliance, and structured working practices. This is a full-time, on-site role with good transport links and on-site parking, offering stable working hours, a strong work/life balance, no expectation of routine out-of-hours working or email monitoring, direct access to decision-makers, company pension, festive leave, and long-term stability and development opportunity.