Social Services Clerk

Description

DESCRIPTION OF POSITION

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Administrator, Human Resources, applicants and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth.

The facility will make reasonable accommodation for otherwise qualified individuals who can perform the essential functions of the job when reasonable accommodation can be made.

POPULATION SERVED

The position involves direct interactions with a population of residents between the ages of 18 and older. Age specific experience and/or special training and/or expertise are required to serve this population. Exceptions can be made based on hospital licensure.

POSITION SUMMARY

This position is responsible for providing clerical and administrative support to the Social Services Department, including maintaining resident social service records, preparing correspondence and referral documentation, scheduling appointments and care plan meetings, and assisting the Director of Social Services/Social Service Designee with day-to-day administrative operations, in accordance with current federal, State, and local standards governing the facility and as may be directed by the administrator.

POSITION QUALIFICATIONS

This position requires a High School Diploma or equivalent. Prior clerical, administrative, or office support experience preferred; experience in a healthcare or long-term care setting is a plus. Working knowledge of computer and basic software applications (word processing, spreadsheets, email, and resident record/EHR systems) used in job functions. Strong organizational skills and attention to detail. Good oral and written communication skills.

Ability to maintain confidentiality of resident and department information in accordance with HIPAA and facility policy.

Requirements

DUTIES AND RESPONSIBILITIES

1. Maintain and organize resident social service files and records, ensuring accuracy, completeness, and compliance with facility recordkeeping standards.

2. Prepare, type, copy, and distribute social service correspondence, forms, and reports as directed by the Director of Social Services/Social Service Designee.

3. Schedule and coordinate appointments, meetings, and care plan conferences for the Social Services Department.

4. Answer telephone calls, take messages, and respond to routine inquiries from residents, families, and outside agencies, referring complex or sensitive matters to the Director of Social Services/Social Service Designee.

5. Assist with intake paperwork for new admissions, including gathering demographic and social history information as directed.

6. Assist in preparing and organizing documentation for discharge planning, including referral packets to sub-acute rehab, long-term care, home health, and other agencies.

7. Track and follow up on requests for Durable Medical Equipment (DME) and referrals to home health and visiting nurse agencies as directed.

8. Assist in coordinating transportation arrangements for residents to outside appointments and facilities.

9. Maintain the Social Services Department calendar and follow-up/tickler system for care plan meetings and required documentation deadlines.

10. Assist in tracking and filing resident grievances and complaints according to facility procedure.

11. Support the department with Medicare/Medi-Cal and financial assistance program paperwork under the direction of the Social Service Designee.

12. Maintain department reference materials,…