First Line IT Support - MSP

Location: County Tyrone
Salary: £28,000-£32,000 (DOE)
Type: Permanent

We're recruiting on behalf of a well-established Managed Service Provider looking to add an IT Support Engineer to its growing technical support team.
This is an excellent opportunity for someone with 1-3 years' IT support experience who enjoys working directly with customers and wants to continue developing their technical skills within an MSP environment.
The role focuses primarily on Level 1 support while offering gradual exposure to Level 2 responsibilities as your experience grows.

• Provide first-line technical support to customers via phone, email and remote support tools.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows desktop environments.
• Manage and update support tickets.
• Escalate more complex technical issues where appropriate.
• Deliver excellent customer service while working to agreed SLAs.
• Assist with user account administration and basic Microsoft 365 administration.
• Build technical knowledge through exposure to Level 2 support activities.

• 1-3 years' experience in an IT Support or Helpdesk role.
• MSP experience is highly desirable.
• Experience supporting Microsoft Windows and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive attitude with a willingness to learn.
• Someone who enjoys providing hands-on technical support and working as part of a collaborative team.

• Active Directory
• Microsoft 365 Administration
• Basic networking (TCP/IP, DNS, DHCP)
• Azure fundamentals
• Basic server administration

• Join a well-established and growing MSP.
• Work alongside experienced engineers in a supportive environment.
• Gain exposure to Level 2 technologies and responsibilities.
• Ongoing technical development and progression opportunities.
• Friendly, collaborative team culture where attitude and customer service are highly valued.

This role would particularly suit an IT Support Engineer, Helpdesk Analyst, Service Desk Analyst or recent IT graduate with commercial support experience looking to build a long-term career within managed IT services

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: