Regional Planning Administrator

Regional Planning Administrator

Volvo Trucks

Salary: up to £27,500 p.a. – dependent upon your skill set and experience

Working hours: Monday to Friday 08:00–16:00 (1/2 hr unpaid lunch)

We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Bardon, Leicester
. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This key role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast‑paced environment.

Do you have a passion for logistics and planning? We would love to hear from you and invite you to shape the future of transport.

• Customer service skills with ability to liaise and communicate with customers
• Strong background in administration or customer‑focused role
• Ability to work either as part of a team or independently, building strong rapport with clients and colleagues
• Excellent time‑management and organisational skills
• Good IT skills
• Strong organisational skills and ability to prioritise tasks
• Ability to work under pressure and handle multiple tasks simultaneously
• A proactive, can‑do attitude with the ability to work independently and as part of a team

As a Regional Planning Administrator, you will liaise with our customers directly, assisting with the planning of maintenance and repairs. Working closely with the Workshop team, you will provide them with relevant and accurate information, ensuring the customers’ expectations are always managed.

• Key customer contact and point of reference
• Work with workshop management to ensure workshop scheduling and loading maximise available capacity and utilisation
• Clarify the basis for the repair – Retail/Warranty/Contract – for the customer and the workshop
• Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
• Produce and explain repair orders to customers during the planning stage
• Maintain customer contact information in workshop planner, CM and VDA
• Ensure all resources are available in advance of scheduled work (labour and parts)
• Manage bookings for courtesy cars, collection & plan and manage all truck monitoring cases with customer, dealer and RTM/SDM delivery and waiting. Ensure all active campaigns are allocated to the repair order
• Manage all contractual and non‑contractual vehicle alerts and liaise with customers or dealers accordingly
• Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes
• Convert GDS quotes into repair orders and ensure authorised work is properly coded on the repair order prior to handover to the workshop

• 25 days holiday plus bank holidays, rising to 30 days with service
• Contributory Pension scheme
• Training and development opportunities
• Health Care Plan with access to dental insurance
• Extended maternity/paternity and adoption leave
• Referral bonus with our “recommend a friend” programme
• Cycle‑to‑work scheme
• Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with high street retailers, travel, hotel, airport parking and more

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Joining the Volvo Group gives you the opportunity to work with some of the sharpest and most creative minds in our field and contribute to society’s better shape for future generations. At Volvo Trucks we lead the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer.

Driving progress is our promise to customers, the industry and society. We share a curiosity to learn, work with passion and embrace change to stay ahead. Join us – together we move the world we want to live in.

Not Applicable

Full‑time

Sales and Business Development

Motor Vehicle Manufacturing

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