Customer Service Coordinator

Customer Service Coordinator - Temp to Perm

Coalville | Office-based | Full-time 40 hours/week | £13.00 per hour

Temp to perm after 12 weeks

We're looking for a confident, organised Customer Service Coordinator to proactively contact customers ahead of scheduled deliveries. You'll confirm bookings and delivery details, keep customer records accurate, and flag any issues before dispatch to help reduce failed deliveries and improve service.

What you'll be doing

Pre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructions
Arranging/confirming delivery bookings and updating internal systems accurately
Escalating delivery concerns or special requirements to Transport/Operations
Maintaining accurate customer details (data checks/cleansing) and logging all customer contact
Providing delivery updates/ETAs when required

What we're looking for

Strong customer service and an excellent telephone manner
High attention to detail and accurate data entry
Organised, able to manage multiple tasks in a busy office
Confident using Outlook and Excel (CRM/database experience a plus)
Apply now with your CV for an immediate start.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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