Senior Technical Program Manager

Key Responsibilities Technical Management and Execution
- Technical Management

• Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
• Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements.
• Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
• Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
• Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.

• Utilizes technical knowledge to identify, track, and manage program dependencies and risks.
• Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
• Supports planning by identifying dependencies and risks.
• Develops delivery standards and guidelines in alignment with Oracle best practices.
• Identifies and quantifies opportunities for process automations and advocates for prioritization.
• Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.

• Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
• Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
• Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).
• Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.

• Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
• Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.
• Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.
• Ensures attention to detail in program management from planning to execution and reporting.
• Leads regular program status meetings and keeps teams and leadership informed.
• Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets.
• Ensures ownership and accountability for forecasting program demands, funding, and resourcing.
• Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.

• Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
• Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies.
• Manages critical issues while making trade-offs between business needs and technical constraints.
• Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.

• Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes.
• Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.
• Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.

• Leads efforts to integrate continuous improvement within programs, driving insights across many work streams to generate recommendations that deliver operational efficiencies.
• Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies.
• Identifies and addresses gaps to facilitate business-critical improvements to the…