Hire Controller - FTC

Job Description

Location: Greenhills Industrial Estate, Coltswood Road

Wernick Power, a key addition to the Wernick Group, is a leading national provider of temporary power generation solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.

Established in 1934, the Wernick Group remains a proud family‑run enterprise. Over the past five years, we have more than doubled our profits, a testament to the dedication and quality of our workforce.

As a Hire Controller/Service Administrator, you will play a crucial role in our Hire Desk, ensuring our customers receive top‑notch service. Your responsibilities will include coordinating with various departments and group companies to guarantee smooth operations and efficient workflows for your colleagues.

Please note, this role is a 12‑month fixed‑term contract.

• Raise customer quotations.
• Post contracts for on/off hire equipment.
• Prioritise customer satisfaction in all interactions.
• Liaise with multiple departments to ensure seamless service delivery.
• Assist in problem‑solving and support the team with common‑sense solutions.
• Maintain strong administrative processes and excellent telephone etiquette.
• Contribute to an efficient and productive work environment.

• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service‑related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

• Commercially aware with a customer‑focused mindset.
• Tenacious and energetic problem solver.
• Capable of planning, organising, and prioritising tasks independently under pressure.
• Responsible and committed to delivering results.
• Clear communicator who builds effective working relationships with colleagues.
• Inquisitive and eager to learn.
• Supportive and flexible team player.

This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.

Be a part of our new venture and contribute to the success of Wernick Power Solutions. Apply today and help us build a standout team dedicated to excellence.

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family‑run and well‑established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eye‑care scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. By submitting an unsolicited CV to us, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.

Note: The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Required Criteria

• Numerate
• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service‑related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

Desired Criteria

• Experience in the hire industry in a similar role.

Closing Date: Friday 13th March 2026

Contract Type: Fulltime

Salary: Based on experience