Business Support Apprentice

Competitive pay

Business Support Apprentice

Location:

Coatbridge

Contract:

Apprentice Fixed Term, Monday to Friday - 8am - 4.30pm

Salary:
Offering the nationally agreed apprentice pay rates, plus excellent company benefits. You will be paid for your normal working hours plus study time.

To be successful with your application you must live in a North Lanarkshire postcode.

Training Provider: QA

Start Date:

3 August 2026 (Provisional)

Entry Criteria:
No formal qualifications required / Pre‑apprenticeship / Potential to work towards SVQ level 6 & 7. Candidates will undertake a pre‑employment assessment and interview.

Mears North Lanarkshire are looking for a motivated and detail‑oriented Business Support Apprentice to join our team. This role provides hands‑on experience in administrative processes, supporting the delivery of critical services within a fast‑paced environment.

• Receive inbound calls from customers/service users
• Send and respond to email communication
• Log and investigate repairs
• Complete apprenticeship assignments (2 hours a day provided for work on assignments)
• Complete assignments that are customer‑service based and, where possible, relate to the day‑to‑day work within the role

• Strong attention to detail and ability to manage multiple tasks
• Good organisational skills and the ability to work under pressure
• Effective communication skills, both written and verbal
• A positive and proactive attitude towards learning and development
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook)
• Willingness to work within a team environment and support colleagues
• Ability to establish and maintain good customer/client relationships
• Understanding of Microsoft Office 365 functions (Word, Excel, Outlook)

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Chromebook provided for study
• Staff perks with Mears Rewards (discounts on groceries, holidays, eye test vouchers, Share Save scheme, etc.)

All our roles require candidates to have the right to work within the UK;
Mears does not currently offer visa sponsorship. Candidates will be subject to DBS/Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, supporting equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme.

In line with our commitment to social mobility, we invite applicants to voluntarily share their background information during the application stages. These questions are optional and will not affect the outcome of the application.