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Senior Client & Growth Programs Lead

Job in Coatbridge, North Lanarkshire, ML5, Scotland, UK
Listing for: Norfolk Capsey
Full Time position
Listed on 2026-07-22
Job specializations:
  • Business
    Client Relationship Manager
Job Description & How to Apply Below
Position: Senior Client Experience & Growth Programs Lead

Norfolk Capsey is seeking a Senior Client Programme Manager to lead client experience strategy within the Business Development function of a leading law firm. The role focuses on improving satisfaction, retention, and loyalty across the firm’s portfolio.

The successful candidate will oversee programmes including Key Account Management, Client Feedback, and Onboarding, and work with cross-functional teams to drive continuous improvement across the client journey.

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Position Requirements
10+ Years work experience
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