Customer Complaints Lead — Own & Resolve Empathy
Job in
Coatbridge, North Lanarkshire, ML5, Scotland, UK
Listed on 2026-07-14
Listing for:
SSE plc
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Spanish Customer Service
Job Description & How to Apply Below
SSE plc is seeking a Customer Relations Complaint Handler based in our Customer Contact Centre in Scotland. This fixed-term, full-time role supports the Customer Service and Operational teams to resolve complaints with empathy and professionalism.
You will own cases from start to finish, contact customers within timescales, investigate concerns and deliver a coordinated response while ensuring GDPR compliance and data protection throughout the process.
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