Driver Team Manager

* Ensure that reported vehicle defects are rectified promptly
* Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
* Ensure that vehicle security disciplines are maintained
* Enforce driver compliance with the strict controls around van condition and preventative maintenance
* Ensure vehicle and driver presentation conforms to company requirement to promote the brand
* Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
* Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
* Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
* Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
* The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
* Prompt and effective reaction to breakdowns and accidents.
* Compliance to DTP contractual requirements through the achievement of specific KPIs
* Ensure all customer deliveries are effected in the prescribed manner
* Investigate customer services issues and provide prompt feedback
* Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
* Ensure compliance to GDP procedures
* Provide effective leadership and motivation through regular team briefings/debriefings
* Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines
* Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
* Provide coaching and guidance to colleagues in areas of responsibility
* Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
* Make recommendations for the improvement of processes and procedures
* Implementation of corporate processes and procedures in a consistent manner in line with company requirements
* Make recommendations for improvements in area of responsibility
* At least five (5) years of experience of managing first line managers as direct reports
* Willingness to work on-site
* Coaching skills– Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
* Communication skills– Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
* Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
* Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within ii
* Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people
* Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation
* Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
* Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks
* There will be a requirement to work across a number a shifts on a rotating basis as advised by the SC Manager
* All management roles within the Service Centre will need to be “on call”…