Aftermarket Parts Sales Manager

Location: Midlands, England, Coatbridge, Scotland depot or Sittingbourne, Kent depot

• Develop and implement comprehensive sales and marketing strategies to achieve company objectives.
• Develops relationships with dealers to maintain a strong relationship.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists lease with the accounts team and support in the collection of past-due accounts.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
• Responsible for parts pricing and monitoring local competition to ensure pricing stays competitive.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimise ageing stock.
• Supervises sop and inventory for new models.
• Sets and enforces a policy on the special ordering of parts. Ensuring customer expectations are met.
• Analysis of sales to both dealers and customers onmonthlybasis.
• Ensures that the same high-quality level of service provided to external& internal customers.
• Works with the service manager to ensure a timely turnaround of parts needed for internal jobs and warranty.
• Attends managers meetings and holds daily department meetings.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Monitors daily reports / KPI’s to ensure sales and dispatch productivity.
• Takes advantage of all manufacturers’ inventory co-op advertising.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Other duties as assigned.

• Solid experience in fast-paced environment, familiar with heavy machinery manufacturing industry. Previously worked in parts, and warehouse environment.
• Excellent customer service and communication skills, including by telephone, email and in face-to-face situations.
• Strong leadership and team management skills.
• Flexibility dealing with changes in demand, tasks, and processes.
• Strong attention to detail.
• Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
• Good time management and prioritisation skills

We offer equal opportunity workplace and commit to fairness and equality for all applicants and employees. SANY offer competitive rates of pay with generous holiday and pension provisions. Please feel free to contact us if you have further question before applying.