General Manager

Annual salary: up to £63,031.03. General Manager

Location:

Coatbridge

Contract:

Permanent, Full Time, 40 hours per week, Monday to Friday 8:00am to 4:30pm Salary: £63,031.03 per annum plus £4,800 annual car allowance

Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, improving homes and creating better places to live. We put our customers first and are proud of the positive impact our teams make every day. We are seeking an experienced General Manager to lead our Social Housing planned works and capital investment programmes in Coatbridge.

This is an exciting opportunity for a commercially focused and people-centred leader to oversee the delivery of kitchens, bathrooms and wider planned works programmes, ensuring high standards of customer service, operational excellence and financial performance.

Reporting within a well-established operation, you will provide leadership to a sizeable team, build strong client relationships and ensure services are delivered safely, efficiently and in line with contractual and business objectives. You will play a key role in driving performance, embedding a positive team culture and ensuring customers remain at the heart of service delivery.

As General Manager, you will take operational responsibility for local Social Housing contracts, ensuring the business operates on sound operational and commercial principles. You will lead contract performance, develop client relationships, manage resources effectively and ensure delivery against agreed financial and operational targets.

General Manager responsibilities include:

• Providing effective leadership, mentoring and motivation to branch teams
• Setting clear objectives and targets aligned to business strategy
• Developing and maintaining strong client and stakeholder relationships
• Ensuring excellent customer service is embedded across all operations
• Managing contract performance and delivering against budget and profit expectations
• Monitoring operational productivity, work in progress, debt and key performance indicators
• Managing governance, risk management and compliance processes
• Planning and deploying resources to meet operational demand
• Ensuring full compliance with Health and Safety regulations
• Working collaboratively with Health and Safety teams to maintain safe working practices
• Embedding company values, policies and operational procedures across the business
• Leading and managing a team

• Experience delivering capital investment and planned works programmes
• Strong team leadership and people management experience
• Previous experience working with local government clients and stakeholders
• Commercial awareness with experience managing budgets and contract performance
• Ability to build and maintain effective client relationships
• Experience leading operational teams within a regulated environment
• Strong organisational, communication and stakeholder management skills
• Commitment to delivering excellent customer service

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
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