Membership Sales Representative

Embark on a Journey of Impactful Adventure

The Membership Associate's primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Perks & Benefits

* Free family YMCA membership, including outdoor pools

* Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees

* Babysitting while you work (up to 4 hours per day)

* Generous program discounts on childcare, camp, youth sports, swimming lessons and more!

* 12% employer contribution to retirement savings and optional 403B retirement savings plan.

* Employee Assistance Program

* Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University

* Career development and paid training

What You'll Do

* Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.

* Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.

* Actively engages prospective members to understand their goals and recommends membership and program options that best support them.

* Assists in giving cause-driven facility tours for prospective members.

* Confidently asks for the membership at the end of the tour or conversation and supports the prospect through the joining process.

* Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.

* Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization's sexual abuse screening tool before providing entry.

* Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.

* Maintains accurate cash, receipt records, and financial operating procedures.

* Understands and properly executes opening and closing procedures.

* Maintains a professional atmosphere and presentation with proper and current signage.

* Always wears approved YGBW apparel and name tag when on duty.

* Ensure compliance with all YGBW policies and standard operating procedures.

* Participates in outreach efforts including follow-up calls, community engagement, and lead nurturing to support membership growth

* Tracks personal activity toward membership goals and supports the team in achieving branch targets.