Customer Support Specialist. LilyLifestyle

Your new company

A well‑established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship‑led service to customers across both personal and commercial lines. With a long‑standing presence in the market, they pride themselves on being more than just a provider – acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey.

You'll be joining a supportive, collaborative branch team where professional development is prioritised and employees are encouraged to build long‑term careers.

As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.

Key responsibilities include:

• Providing high‑quality service to customers face‑to‑face, over the phone, and via e‑mail
• Managing customer queries, policy renewals, and mid‑term adjustments
• Processing policy changes and maintaining accurate customer records
• Identifying opportunities to cross‑sell and recommend appropriate insurance products
• Supporting customers through claims, offering guidance and reassurance
• Handling administrative tasks to ensure efficient branch operations
• Working in line with regulatory standards and compliance requirements
• Developing your knowledge through structured training, including working towards industry‑recognised insurance licences

To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.

Key requirements:

• Previous customer service experience (essential)
• Strong communication skills, with the ability to build rapport and trust
• High attention to detail, particularly when handling administrative tasks
• Confident in using systems and managing customer data
• Good organisational and time management skills
• A proactive mindset, with the ability to identify customer needs and opportunities

Desirable (but not essential):

• Experience with in insurance, financial services, or a regulated environment
• Background in high‑end, premium, or consultative customer service environments

In return, you'll be offered a competitive package and the opportunity to build a long‑term career in a respected and growing industry.

Benefits include:

• Salary of 26,000 - 30,000, depending on experience
• Annual bonus of up to 10%
• Full training and support, including professional qualifications
• Hybrid working
• Monday to Friday working hours (no weekends)
• Generous holiday allowance plus bank holidays
• Pension scheme and additional benefits package
• Clear progression opportunities within the business

This is more than just a job – it's a chance to develop a career in a stable, professional, and rewarding environment.