Customer Support Adviser

• Customer service opportunity in a growing local business, based in newly fitted, state-of-the-art offices.
• Receive full product training, with ongoing development and clear progression opportunities
• Hybrid role - Monday-Friday, with typically three days in the office and two days  weekends!

We’re seeking a Customer Support Adviser to join the NFU Mutual Cobham team. This is more than a traditional customer service role. You’ll support a high-net-worth customer base and deliver a personal, professional service across email, telephone and face-to-face channels. You’ll begin with customer emails and policy administration, including accurately updating customer and vehicle details, before developing into telephone support, welcoming walk-in customers and handling more complex insurance products as your knowledge grows.

Whether you have previous insurance experience or not, you’ll receive full product training and support from experienced colleagues. You’ll learn how to work confidently with regulated insurance products and, as your capability grows, so will the variety and complexity of the work you can take on.

There is genuine opportunity to build a long-term career with us. A current Customer Support Adviser has progressed into a Senior Customer Support Adviser role, demonstrating the development available to people who are keen to learn, take initiative and grow their expertise.

The Cobham agency has a strong community spirit and takes an active role in local events. You’ll join a close-knit, collaborative team where everyone supports shared priorities, from customer calls and post to wider office activities, and where your contribution will be visible and valued.

This full-time role is based in our Cobham branch and offers 40% homeworking, typically two days at home and three days in the office. The days worked remotely can be flexible.

FCA Handbook

This role is known internally as a Customer Support Adviser.

You’re a warm and professional customer service colleague who understands that great service and attention to detail go hand in hand. You’ll be confident communicating by email, telephone and face to face, adapting your style to each customer while remaining calm and composed. Experience in insurance, financial services or a premium or high-net-worth customer environment would be helpful, but it is your customer service experience, accuracy and enthusiasm for learning that matter most.

To join our team, you’ll need:

• Previous customer service experience gained by telephone, face to face or through another relevant channel - essential
• Excellent attention to detail and a consistent approach to accurate data entry
• Strong written and verbal communication skills, with the ability to adapt your style to the customer
• A collaborative and adaptable approach, with the confidence to support beyond a narrow job remit

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• Salary £26,000 -…