Customer Order Processor; Evenings

Customer Order Processor (Evenings)

Location Cockermouth

Pay 13.55 per hour (inclusive of evening shift uplift)

Hours 5 evening out of 6 - Sunday to Friday

Working Pattern:

• Sunday: 5:00pm
  - Midnight
• Monday to Friday: 6:00/7:00pm
  - Midnight
• 2-5 nights per week will be considered

Job Role

Process high volumes of customer orders received via:

• Voicemail
• Email
• Online ordering portals

Enter orders accurately and efficiently within order cut-off times.

Monitor and manage the sales inbox, prioritising urgent customer requests.

Process customer credits and assist with account enquiries.

Respond to customer enquiries via live chat and email.

Make outbound calls to resolve:

• Order queries
• Product shortages
• Customer complaints

Work closely with our Night Assembly Team to ensure orders are ready before nightly dispatch deadlines.

Maintain accurate customer records and update company systems.

Deliver exceptional accuracy while working to strict deadlines.

Previous experience will be required:

• Order Processing
• Data Entry
• Sales Administration
• Customer Service Administration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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