Customer Parts Advisor

Operating at the highest levels of international motor sport, M-Sport UK delivers programmes across the FIA World Rally Championship, Rally Raid and a variety of global customer racing activities. We’re looking to recruit a highly organised and customer-focused Customer Parts Advisor to join our growing Sales team at our Dovenby Hall headquarters.

This is an exciting opportunity to play a key role in supporting M-Sport’s global customer racing operations by providing a professional and responsive parts service to customers and teams around the world. Working closely with customers, suppliers, and colleagues across the business, you will help ensure parts enquire, orders and deliveries are managed efficiently and accurately, supporting customers in keeping their competition cars performing at their best.

• Customer Parts Support:Provide a professional and responsive point of contact for M-Sport customers, assisting with parts, enquires, availability, pricing and general product information.

• Parts Sales:Process customer parts enquires and orders accurately, ensuring requirements are understood and fulfilled efficiently.

• Customer Liaison:Develop and maintain strong relationships with customers, responding promptly to enquiries and providing regular updates on orders and availability.

• Parts Identification:Assist customers in identifying the correct parts and components for their vehicles, using available parts catalogues, systems and technical information.

• Order Management:Process and monitor customer orders from initial enquiry through to dispatch, ensuring all relevant information is recorded accurately.

• Stock Availability:Liaise with internal departments and the Stores team to confirm stock availability and expected lead times.

• Shipping & Logistics:Coordinate with internal shipping department to ensure customers orders are packaged and dispatched efficiently, including international shipments where required.

• Customer Queries:Respond to customer queries and resolve issues relating to orders, deliveries, availability and parts requirements in a timely and professional manner.

• Record Keeping:Maintain accurate records of customer enquiries, orders, quotations and communications using company systems.

• General Sales Administration:Provide administrative support to the Sales team and assist with ad-hoc projects and continuous improvement activities as required.

We’re looking for a self-motivated team player with a positive and enthusiastic attitude.

• Customer Service:Strong customer-focused approach with the ability to build positive relationships and provide a professional and responsive service.

• Communication
  
  Skills:
  
  Excellent written and verbal communication skills with the confidence to liaise professionally with customers, suppliers and colleagues at all levels.

• Organisation & Attention to Detail:Highly organised with excellent attention to detail and the ability to manage multiple customer enquiries and orders simultaneously.

• Administration
  
  Skills:
  
  Strong administrative ability with the confidence to accurately process orders, quotations, invoices and customer information.

• Commercial Awareness:An understanding of importance of pricing, costs, margins and delivering value for both customers and the business.

• Problem Solving:Ability to understand customer requirements, identify suitable solutions and resolve issues efficiently.

• IT Literacy:Good working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word, with the ability to learn and use internal systems effectively.

• Time Management:Ability to prioritise workloads effectively and meet customer deadlines within a busy fast-paced environment.

• Previous…