Customer Service Recruitment Administrator

Customer Service Recruitment Administrator

Job Summary

We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.

Key Responsibilities

* Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability

* Act as the first point of contact for candidates via phone, email, and messaging platforms

* Proactively source candidates using job boards, internal databases, and social media

* Screen CVs and conduct initial candidate conversations

* Book interviews and coordinate interview schedules

* Follow up with candidates after calls and interviews to gather feedback

* Maintain accurate and up-to-date candidate records on the recruitment system

* Respond to candidate queries in a professional and timely manner

* Provide administrative support to the recruitment team throughout the hiring process

* Ensure compliance with data protection and recruitment procedures

Skills and Experience

* Strong customer service and communication skills

* Confident, professional telephone manner with experience in outbound calling

* Ability to build rapport quickly and engage candidates over the phone

* Good organisational and multitasking skills

* Comfortable using recruitment systems and basic IT tools

* High attention to detail and discretion with confidential information

* Previous experience in customer service, call handling, recruitment, or administration is desirable

Personal Attributes

* Friendly, approachable, and professional

* Resilient and comfortable with regular and high-volume calling

* Self-motivated and target-driven

* Positive team player with a proactive attitude

* Adaptable and eager to learn

What We Offer

* Full training and ongoing support

* A collaborative and supportive team environment

* Opportunities for career progression within recruitment

* Competitive salary and benefits