Administrative Operations Manager

Assisting Hands Home Care – Baltimore North, MD

Assisting Hands® Home Care is known for delivering compassionate, dependable in‑home support that helps clients stay safe, comfortable, and independent where they feel happiest— caregivers are highly trained, bonded, insured, and committed to providing personalized care with real‑time communication for families. We’ve built our reputation on exceptional service, genuine compassion, and a deep understanding of what matters most to the people we serve.

Is expanding in Baltimore County, and we’re looking for a motivated, compassionate, and highly organized Administrative Operations Manager to help build and lead our growing team. This role combines office management, caregiver support, and occasional hands‑on care—perfect for someone who enjoys a fast‑paced environment and wants to grow with a small start‑up agency. This is a unique opportunity to join a small, fast‑growing franchise at the ground level and play a key role in shaping our culture, operations, and client experience.

The Administrative Operations Manager keeps the office running smoothly while supporting both caregivers and clients. This position blends administrative leadership with hands‑on support, making it ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.

• Oversee daily office operations and ensure smooth workflow
• Answer phones and greet visitors in person at the office
• Assist with recruiting, interviewing, and onboarding CNA staff
• Provide coverage for CNA shifts when needed (must hold active CNA certification)
• Support scheduling, client communication, and caregiver coordination
• Maintain compliance with company policies and state regulations
• Contribute to building a positive, supportive, growth‑oriented team culture
• Collaborate with ownership on operational improvements and long‑term growth initiatives

• Active CNA certification (required)
• Experience in home care, home health, or healthcare administration
• Strong communication and customer‑service skills
• Ability to multitask and stay organized in a fast‑moving environment
• Comfort working in a small start‑up setting with evolving processes
• Dependable, professional, and committed to high‑quality care

• Scheduling or staffing experience
• Recruiting or HR support experience
• Familiarity with home‑care software systems (a plus, not required)

• 401(k) with company match
• Health insurance
• Paid two‑week vacation
• Career growth opportunities as the franchise expands

Assisting Hands is known for compassionate, high‑quality care—and we’re building a team that reflects those values. If you’re ready to grow with a company that values your experience, your leadership, and your heart for caregiving, we’d love to meet you.