Part-Time Library Services Assistant–Cockeysville Job Cockeysville area,Maryland USA,Administrative/Clerical

Part-Time Library Services Assistant-Cockeysville

Job Code:

Branch/Department:
Cockeysville

FT/PT Status:
Regular Part Time

Salary range: $19.44-$27.66

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network.

If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule

All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule. Sunday rotation runs between Labor Day and Memorial Day.

Position One

Every Other Saturday: 9:00 am - 1:00 pm

Position Two

Thursday: 3:00 pm - 8:00 pm

Friday: 12:00 pm - 5:00 pm

Every Other Saturday: 9:00 am - 1:00 pm

Position Three

Monday: 12:00 pm - 5:00 pm

Tuesday: 3:00 pm - 8:00 pm

Wednesday: 9:00 am - 2:00 pm

Every Other Saturday: 1:00 pm - 5:00 pm

Job Summary

Under the general direction of the supervisory team, proactively assists customers with their diverse library needs. This includes providing basic information, materials advisory, computer and device assistance and performing various support duties, such as shelving and merchandising library materials, processing returned materials, assisting with reserves and communicating library rules and policies. Assists with programs and outreach events, based on operational needs of location.

Essential

Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Processes all material types and devices

Processes daily monies, prepares revenue reports and makes bank deposits

Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports (examples: weeding, customer hold requests)

Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic)

Assists customers with all library services, including registering for appointments and reserving meeting spaces (in-person, via phone or virtually)

Uses the library’s website or catalog to search, locate and reserve an item in the library’s catalog or from other library systems and performs basic materials advisory

Assists customers with navigating website and accessing databases

Assists customers with using public computers, including navigating online resources and using desktop software

Assists customers with downloading library digital content to devices

Assists customers with general technology questions and needs

Assists customers with library equipment and services, such as scanning, printing, copying, faxing and use of self-service stations

Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in‑person and virtually (examples: hosting a movie night event, staffing a passive program, preparing or setting up crafts or other program activities, sharing programming ideas)

Assists with branch‑specific daily operations and tasks such as opening/closing procedures

Job Requirements

Minimum of one (1) year of experience of customer service required
High school…