Claims Analyst; CSR

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high-quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions), Permanent Placement Services, and Vendor Management Programs.

Collabera recognizes the true potential of human capital and provides people with the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees, including paid vacations, holidays, personal days, Medical, Dental, and Vision insurance, a 401K retirement savings plan, Life Insurance, and Disability Insurance.

Contract Duration: 6 months

Location:
Hunt Valley, MD

Pay rate: $18-$22/hr

Shift: 12:30 PM - 9:00 PM

This role involves receiving incoming calls and assisting customers with questions or issues regarding potential billing disputes or fraudulent activity on their credit card accounts. Responsibilities include evaluating customer needs, filing new claims, updating and following up on existing claims, reviewing appeals on denied claims, and ensuring quick and efficient processing of customer requests while maintaining compliance with industry regulations and bank procedures.

Additional duties include initiating claims, providing first-call resolution, assisting in dispute resolution, and escalating issues when necessary. Candidates should understand and adhere to service level agreements and set appropriate expectations with clients and customers.

Qualifications vary by tier:

• Tier I:
  Credit card knowledge and/or claims experience
• Tier II:
  Minimum 1 year claims experience
• Tier III:
  No claims experience but at least 2 years of customer service experience

• Ideal candidate will have credit card knowledge in a customer service contact center
• Call center experience is required
• Claims / credit card experience is a plus

To know more or to schedule an interview, please contact: