Customer Service Representative

Employee Benefits Customer Service Representative

Join to apply for the Employee Benefits Customer Service Representative role at Gallagher
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$26,000.00/yr - $50,500.00/yr

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Our office in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

This position is responsible for day-to-day customer service and enrollment of designated client accounts.

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions.
• You have a strong sense of teamwork, and you are highly dependable.
• You are communicative and able to be effective via written and oral communication.

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA).
• Answer and file various email questions of participants and HR contacts through multiple email boxes.
• Key client employee enrollment data into internet-based computer system using established office procedures.
• Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner.
• Process client employee changes and terminations following established office procedures.
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance.
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties as assigned.

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors, including previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through…